Director – Corporate Performance Management

Job Functions:

Skill:

•       Development of all inter-departmental and cross functional processes, systems, and templates to standardise functions, guarantee efficiency and responsiveness, and delivery of quality output

•       Maintaining working relationships with various operating entities to enhance coordination and cooperation and participate in cross functional committees

•       Identify training requirements, develop and mentor team members

•       Contribute to the development of departmental budget

•       Set objectives and conduct performance appraisals and quarterly reviews with team members

•       Ensure all resources required by team members to perform effectively are adequately provided

Corporate Performance Management

Development:

•       Develop and formalize the Performance Management concept and process across the organization.

•       Lead the development of companywide Balanced Score Card

•       Roll down the company wide BSC to department wise BSC in coordination with the departments

•       Develop company KPIs, department KPIs, company initiatives and department initiatives to achieve those KPIs.

•       Define appropriate metrics for measuring performance
 

Monitoring:

•       Monitor the performance against BSC, do root cause analysis and provide feedback to management on periodic basis for any corrective actions

Capacity planning:

•       Develop and formalize the capacity planning process across the organization.

•       Lead the development of the yearly capacity plan for all major areas (like all components of network, new products, IT elements, infrastructure, stores, inventory, shops, call centre etc) , which translates historical usage patterns, actual utilization and marketing forecasts into dimensioning needs and planned Business and Technology capacities.

•       Ensure that the capacity plan is a major input to the budgeting process and related functional plans

•       Coordinate with respective functional planning units the monitoring of actual capacity utilization against the plan, communicate and escalate any issues that arise, initiate upgrade initiatives, and manage changes to the forecasts.

Business Support:

•       Be an interface for other departments for long term planning of various capacities, initiatives.

Job Requirements:

·       10 years experience in the Telecoms industry preferably with reputable wire-line and wire-less operators or Tier 1 consultancy firms

·       Bachelor Degree

·       Should have implemented Performance Management System (e.g. Balanced Scorecard) in a large organization, preferably in a telecom company

·       Knowledge of the performance measurement function and practices

·       Business Planning and forecasting experience preferable

·       Managerial experience with teams of similar size and scope

·       Conceptual thinking and analytics

·       Program / Project management skills

·       High level of presentation skills and report writing expertise

·       Leadership, impact and influence

·       Ability to coach and develop others

·       Strong and effective communication skills

·        Internal customer focus