Director of Quality / Head of Quality

Job Functions:

Skill:

·       Providing services and tools to enable the organisation to meet its quality commitments and continuously improve performance.

·       Ensuring the appropriate management system elements are in place to support business needs.

·       Ensuring assurance activities are appropriately scheduled and resources are in place to verify compliance against all applicable legislation, regulations and internal/external requirements.

·       Participating in the development and delivery of the regional strategy, including the alignment of quality objectives.

·       Ensuring quality objectives are aligned with the overall regional strategy as well as global quality objectives.

·       Planning and assuring the management system to support and provide guidance, enabling delivery of quality excellence to our clients and the wider business.

·       Advising, guiding and supporting leadership, management, operations, shared services and employee groups on quality improvements, issues and decisions.

·       Managing and maintaining effective relationships with internal and external parties, which may include project leads, external certification bodies, shared services departments and operational directors.

·       Ensuring sufficient and competent resources are in place to effectively carry out all regional quality assurance and management activities.

·       Monitoring and measuring of regional quality performance against objectives, including identifying trends, opportunities for improvement and predicting quality related risks across the business.

·       Ensuring appropriate review of the management system to determine its effectiveness and any areas of continual improvement (i.e. management reviews).

·       Initiating, implementing, promoting, leading and supporting quality projects and initiatives including global projects and initiatives, as appropriate.

·       Maintaining a strong and current working knowledge of applicable quality practices, procedures and regulations.

·       Participating in crisis management, as required and request by the crisis response team.

·       Managing the regional quality team ensuring they have all resources, training and empowerment required to undertake and complete their duties.

·       Developing and leading activities used to promote and enhance quality culture, behaviours and awareness throughout the business.

·       Ensuring that all quality-related communications, including lessons learned, bulletins, best practices, are planned and delivered when required.

·       Makes independent decisions related to quality resources, approach, and strategy.

·       Interprets and executes plans and processes.

·       Participates in wider business initiatives and programs.

·       Contributes to planning and execution of change management.

·       Regularly makes recommendations on matters of significance to business leadership.

·       Significant influence on regional operations, strategy, and employees.

·       Displays visual leadership and commitment to health, safety, environment and quality related to supporting our people/partners and the protection of the environment from our activities.

Deliverables & Key Performance Indicators:

·       Improvement of quality culture, behaviour and ways of working.

·       Ensuring there is a structured quality strategy, including support and guidance to the business to enable quality excellence in delivery.

·       Successfully meeting quality objectives.

·       Enhanced knowledge and competency of our people. Successful delivery of scheduled reviews, audits and training.

Job Requirements:

·       Bachelor Degree or equivalent.

·       Minimum of 15 years experience in the field of quality in multi-disciplinary activities and management systems.

·       Minimum of 5 years quality auditing experience.

·       Minimum of 5 years’ experience managing a team, shared services group or program.

·       ISO 9001 Quality Management System lead auditor certification and/or training.

·       Thorough understanding of ISO 9001 standard.

·       Chartered Member of a professional body (i.e. CQI, IRCA, ASQ).

·       Experience planning, developing and delivering quality-related training.

·       Experience planning, managing and delivering assurance programs.

·       Experience participating in and managing continual improvement initiatives.

·       Capacity to adapt to evolving quality and business requirements and to drive continual improvement.

·       Excellent organizational skills and ability to effectively prioritize and delegate tasks.

·       Flexibility/versatility combined with initiative, drive and ability to manage one’s own workload and priorities, including delivery to challenging deadlines.

·       Effective interpersonal skills and ability to work in a team environment.

·       Effective communicator and able to communicate with regional teams in the local language(s) used.

·       Competent in using Microsoft Office programs, especially SharePoint, Teams, Outlook, PowerPoint, Word, and Excel.